Your practice domain, an identity checked against the NPI registry, encrypted attachments, and an admin console that survives a clinician leaving mid-quarter.
A surprising number of practices still run on a consumer address, usually because it worked when there was one clinician and never got revisited. Two things break as soon as there is more than one.
The first is ownership. A consumer account belongs to the person who created it. When a partner leaves, or a locum finishes, or someone is unreachable, there is no administrator who can reassign the address, audit what was in it, or export it. Correspondence about live patients leaves with the account.
The second is credibility at exactly the wrong moment. A patient deciding whether a message about their results is genuine has very little to go on. A practice domain helps. A verification page they can open helps more.
Mailboxes belong to the practice. An administrator can suspend an account, forward or reassign the address, and export the mailbox in full. Shared addresses like reception@ and billing@ are real inboxes with their own access rules rather than an alias pointed at somebody's personal account.
Your credential is matched against the public NPI registry and confirmed by a person before the badge issues.
Five custom domains on Professional, unlimited on Enterprise. Each location keeps its own domain; billing and admin stay in one place.
reception@, billing@ and referrals@ as real shared inboxes the practice owns, not a personal account someone forwards from.
Send documents as links that expire instead of attachments that live in a recipient’s mailbox forever. Every open is logged.
We describe our infrastructure controls plainly — AES-256 at rest, TLS 1.3 in transit, per-mailbox access logging, retention and export — and we do not claim they make your practice compliant, because no mail provider can. We do not currently offer a business associate agreement. If that is a firm requirement for you today, you should choose a vendor that provides one.
What we do address is the impersonation problem, which encryption does not touch. See how we describe our healthcare controls for the detail.
Two reasons. A free consumer address signals that the practice is small or improvised, at exactly the moment a patient is deciding whether to trust it. And a consumer account gives you no admin control: when a partner or a locum leaves, you cannot reassign the mailbox, audit what was in it, or export it.
We check the credential you supply against the public NPI registry and confirm the match by hand before issuing the badge. Patients can then open your verification page and see that the address belongs to the clinician named on it.
Yes. Professional supports five custom domains and Enterprise is unlimited, all managed from one console. Each location can keep its own domain and its own shared mailboxes while billing and administration stay in one place.
An administrator can suspend the account, reassign or forward the address, and export the full mailbox. The individual badge, being billed to the person rather than the practice, travels with them instead.
Start free on a shared domain, or connect your practice domain in a few minutes.
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