A practice address on your own domain, expiring document links, access logging, and a free tier that makes sense when the practice is one person.
Solo and small-group therapy practices are where a consumer email address is most common — and where it costs the most. There is no brand standing behind you, no reception desk, no letterhead. A prospective client's first contact is often an email address on a directory listing, and it is doing more work than it looks like.
The practical objections to fixing it are real: enterprise mail is priced per seat for organisations that have seats, and a solo practitioner has one. That is the specific reason the free tier exists in the shape it does — five inboxes and two on your own domain, at no cost, rather than a 14-day trial of something you will not keep.
Running client correspondence through a personal account creates a problem that only shows up later: you cannot hand it over, close it cleanly, or produce a record from it without also exposing everything else in that mailbox. A separate practice account on a domain you own keeps that boundary in place from the start, and still appears alongside your personal mail in whatever client you already use.
Five inboxes on a shared domain plus two on your own, at no cost. Solo practice is where paying $6 a seat is hardest to justify.
Send forms and paperwork as expiring links rather than attachments that sit in a client’s mailbox indefinitely. Opens are logged.
Run the practice address alongside personal mail in the same client over IMAP, without the two accounts merging.
No sponsored row on any paid tier, filters and blocklists enforced server-side, and vacation replies that work when you are away.
We do not currently offer a business associate agreement. Many therapists need one, and if you do, that settles it — choose a provider that offers one rather than reading "HIPAA-ready" as a substitute.
What we describe are controls: AES-256 at rest, TLS 1.3 in transit, per-mailbox access logging, retention limits and full export. Those are facts about our infrastructure you can evaluate. They are not a compliance attestation, and we would rather be dull and accurate about it than reassuring and vague. The detail is on our healthcare controls page.
The free tier exists for exactly this case: five inboxes on a shared domain plus two on your own, at no cost. Solo practice is where a consumer Gmail address is most common and most costly, because you are the whole brand — the address is often a prospective client’s first impression of you.
Attachments are encrypted at rest and can be sent as expiring share links rather than files that live in a recipient’s mailbox indefinitely. Every access is logged, so you can see who opened what and when.
Yes, and you should. You can run the practice address alongside your personal mail in the same client over IMAP without merging the two, so client correspondence stays inside an account you control and can hand over or close cleanly.
Not at present. We describe our infrastructure controls — encryption at rest and in transit, access logging, retention and export — so you can evaluate them against your own requirements, and we would rather say so plainly than imply an agreement we do not yet offer.
Start on the free tier and add your own domain whenever you are ready. Nothing expires.
Create your free accountNo credit card. No trial clock.